Shipping & Delivery Information
1. Overview
At Gendome, we strive to ensure your orders are processed and shipped quickly. We offer reliable and efficient shipping services to ensure your products arrive safely and on time.
2. Shipping Methods
We offer a variety of shipping options to meet your needs. Choose the most convenient and affordable method during checkout:
Standard Shipping: Delivery within 5-8 business days.
Note: Delivery times may vary depending on your location and the availability of the product.
3. Free Shipping Policy
Free Standard Shipping is available on all orders over $100 within the U.S.
For international orders, shipping fees are calculated at checkout based on your location and order size.
Import duties, taxes, and customs fees are not included in the shipping charges.
Customers are responsible for any additional fees that may be applied during customs processing.
4. Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress. You can track your order status directly through the carrier’s website.
6. Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses.
Some remote areas may have extended delivery times or additional shipping fees. If this applies to your order, we will notify you via email.
7. Damaged or Lost Packages
If your package is damaged or lost in transit:
Contact our Customer Support Team immediately at [contact.gendome@gmail.com].
Please provide your order number and details of the issue, and we will assist you in resolving the matter.
8. Returns & Exchanges
For information about our return policy and how to initiate a return, please visit our Return & Exchange page.
Thank you for shopping with Gendome! We are committed to providing you with a seamless shopping experience and fast, reliable delivery.